Who we are

Our website address is: https://www.heritagegardencollections.co.uk/

We are committed to safeguarding your privacy and ensuring that your personal information is treated with the utmost confidentiality. Please read the following policy to understand how we collect, use, and protect your information.

Who We Are: Heritage Garden Collections, accessible at www.heritagegardencollections.co.uk, fully complies with UK Data Protection, European GDPR, and relevant consumer legislation. We treat your Personal Information with care, storing it securely on our servers.

Information We Collect: When you place an order with us, we may request Personal Information such as your name, email address, billing and delivery addresses, telephone number, product selections, and payment information. Additionally, for online orders, we may collect information about your internet location, IP address, browser type, and browsing history (“User Information”). This information may be collected even if you do not register with us.

Please note that our website is monitored to enhance service quality, capturing information about your visit.

How We Use Your Information: We use your information for the following purposes:

1. Processing your orders.
2. Improving our website and services for a better user experience.
3. Serving relevant website content.
4. Administering and customising our website.
5. Notifying you of products or special offers, provided you have given consent.

You agree that contacting you for the mentioned purposes does not violate any rights under GDPR 2018.

Disclosure to Third Parties: Your Personal Information may be disclosed to reputable third parties to facilitate order processing. We ensure that these parties treat your information confidentially and comply with data protection regulations.

We do not release your Personal Information for mailing or marketing purposes to any company outside Heritage Garden Collections.

Legal Disclosures: We may disclose your information to regulatory or government authorities, including the police, if required in the investigation of suspected illegal activities.

Cookies: We use Cookies to enhance your shopping session, personalize your experience, and facilitate shopping basket retrieval. If you decline Cookies, some website features may be inaccessible.

Security: We employ physical, electronic, and managerial measures to prevent unauthorised access or disclosure and secure the information collected online.

Updates to Privacy Policy: Please check our privacy policy regularly for updates or changes. For any questions, contact our Administrative Head Office:

Taddington Manor
Taddington
Nr. Cutsdean
Gloucestershire
GL54 5RY
England

This privacy policy is effective from the date of publication and may be subject to periodic updates. Ensure you review it to stay informed about how we handle your information.

What We Collect: We may collect the following information:

• Name
• Contact information, including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

How We Use Your Information: We use this information for internal record-keeping, to improve our products and services, and may periodically send promotional emails about new products, special offers, or other information we think you may find interesting. We may contact you for market research purposes through email, phone, fax, or mail, customizing the website according to your interests.

Controlling Your Personal Information: You can restrict the collection or use of your personal information by indicating your preferences when filling in forms on the website. If you have previously agreed to direct marketing, you may change your mind at any time by contacting us at office@hhgc.co.uk

We do not sell, distribute, or lease your personal information to third parties unless required by law or with your permission.

You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe any information we hold is incorrect, please contact us, and we will promptly correct it.